Refund policy
Return & Refund Policy
At Woodfellas Wood Works, we want you to be satisfied with your purchase.
30-Day Return Policy
We offer a 30-day return policy, meaning you have 30 days after receiving your item to request a return.
To be eligible for a return, the item must be in its original condition, unused, undamaged, and returned with its original packaging.
To start a return, please contact us at:
Please do not send items back without first contacting us and receiving return instructions.
Return Shipping Costs
Customers are responsible for the cost of return shipping when returning an item due to a change of mind or other reasons not caused by Woodfellas Wood Works.
Damaged, Defective, or Incorrect Items
Please inspect your order when you receive it.
If your item arrives damaged, defective, or incorrect, contact us as soon as possible at:
We will review the issue and provide an appropriate resolution, which may include a replacement, refund, or other solution depending on the circumstances.
Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
If approved, the refund will be issued to your original payment method.
Please note that banks and credit card companies may require additional time to process and post the refund.
Non-Returnable Items
The following items may not be eligible for return:
- Custom or personalized items
- Items that have been used or damaged after delivery
- Items returned without prior authorization
If you have questions about whether your item qualifies for a return, please contact us.